Return Policy

Return Policy
The right of return is valid for 14 calendar days from the receipt of the order. After this period, the right of return expires, and it will no longer be possible to return the order and/or request a refund. Return shipping costs are the responsibility of the customer; details can be found in the "Shipping – shipping and return costs" section.

To start the return process, the customer must log in to their account in the "My Area" section. After identifying the item to be returned, the customer must click the "request return" button corresponding to the item. It is also possible to return only part of the order. For specific needs, the customer can contact customer service via email at [email protected], providing the order number, first and last name, and the issue for which assistance is requested.

Customer service will send the return label and instructions for returning the order, as well as schedule the pickup with the courier. Return shipping costs are the responsibility of the customer, and the amounts are indicated in the "Shipping" section. Refunds will be issued in the same currency as the original purchase, and the initial shipping fees will not be refunded.

A refund will only be accepted if the return process ends with the status "approved" following an internal quality check. The returned item(s) must be in perfect condition, without damage, scratches, or dents.

HOW TO PREPARE THE RETURN
Before handing the return package to the courier, make sure the following conditions are met, otherwise, the return will be refused:

• The security seal must be attached to the item and intact.

• All labels, decorations, buttons, logo protectors, zippers, and any other applications or protections present at the time of delivery must be in place and intact at the time of the return.

• Each item must be returned in the same condition it was received, including the original packaging.

• No item should have been worn, washed, ironed, or treated in any way. Shoes must be tried on indoors, on a clean floor or preferably on a carpet or protective mat. Accessories (such as belts, bags, backpacks, jewelry, etc.), as well as footwear and clothing, must not have been worn, used, washed, cleaned, or altered in any way.

• The original box is an integral part of the order and follows the same return rules as the product. It must always accompany the product and must be returned intact, without marks, writing, or tampering (e.g., repair tape). The original packaging should be protected during the return process by using another box or protection. It is recommended to use the same packaging received to make the return. The original box cannot be used as the return packaging and must not be damaged with labels, tape, or anything else. The original packaging refers to the product packaging, such as the box, bag, garment cover, dust bag, etc.

Within two days of receiving the return, FashionTamers will inform the customer of the outcome of the quality check. If all conditions are met and the return is intact, the administration will proceed with the refund of the order. If the return is refused, customer service will not issue any refund, and the order will be sent back to the customer with the shipping costs charged in advance via a dedicated payment link.

Refund Policy
Shipping costs for orders are non-refundable, and the cost of return shipping will be deducted from the purchase value.
Return shipping costs are always the responsibility of the customer, even in the case of free shipping and/or partial returns, and will be deducted when calculating the refund. The final amount refunded to the customer will therefore be equal to the purchase price of the product minus the return shipping cost (courier rates can be found in the "Shipping – shipping and return costs" section).
In the case of a partial return or an order shipped with free shipping, return shipping costs remain the responsibility of the customer, according to the rates specified in the "SHIPPING – shipping costs" section.

Orders outside the EU: Customs duties are always the responsibility of the customer and must be paid to the local courier responsible for customs clearance and delivery. In the case of a return, customs duties already paid will not be refunded.

For U.S. customers: Starting from 03/10/2016, in accordance with the H.R.1907 - Trade Facilitation and Trade Enforcement Act of 2015 (114th Congress, 2015-2016), no import taxes are calculated or applied for orders with a value up to $800.00. Above this threshold, import taxes will be calculated and applied to the full amount, not just the difference (for example, for an order of $801, taxes will be calculated on $801, not $1.00).

REFUSAL OF ORDER
If the customer refuses to accept the order for any reason (e.g., change of mind upon delivery, absence or unavailability, refusal to pay customs duties, etc.), and the order is returned to the sender, all shipping costs (both outbound and return, including any customs fees) will be deducted from the refund, and the remaining amount will be refunded to the customer. This clause also applies to orders with free shipping.

ITEM EXCHANGE
If the customer needs to exchange an item, the request must be made automatically through the "My Area" section of their account, using the "exchange" button. The exchange request must be submitted within 14 calendar days from the receipt of the order.
Customer service will assist the customer in returning the item and shipping the new product. The item must be returned in the same condition as received, including the original packaging (see the "How to Prepare the Return" section). The item must have the security seal attached, labels intact, and must not have been used or washed.
Once the return is received and passes the quality check, customer service will proceed with the shipment of the new item. Return shipping costs and the cost of shipping the replacement item are the responsibility of the customer. If the customer has paid customs duties for the import, customer service will request a copy of the payment to avoid double customs duty charges.
Exchanges are only possible for the same item in a different size and/or color. Exchanges for a different product are not allowed.